Don't Criminalize Test-Driving Your Competitors - Adam Richardson - Harvard Business Review
In a talk earlier this year to employees, Nokia CEO Stephen Elop asked a question that many were probably afraid to answer truthfully, given how Nokia is struggling to combat the iPhone. As BusinessWeek described it:
When he asks how many people in the crowd use an iPhone or Android device, few hands go up. "That upsets me, not because some of you are using iPhones, but because only a small number of people are using iPhones. I'd rather people have the intellectual curiosity to understand what we're up against."This is refreshing statement; many executives would have berated their employees for not keeping the faith while a company faced its biggest crisis.
Think some information vendors need to read this article.
